IT Helpdesk for
Provide hassle-free engagement and conquer support challenges now.
Meta Staffing INC IT Helpdesk Support Agents help with customer onboarding, ticket management, bookings & reservations, live chat support, and more.
How Meta Staffing INC IT Helpdesk Support Agents Help Their Clients
Meta Staffing INC is a Fully Managed Remote Talent Experience
Dedicated, Full-time/Part-time Assistant
Your assistant is dedicated to only your business, they’ll learn and improve and get better at your processes over time. Meta Staffing INC Assistants only work with one client, ensuring your work is prioritized.
Dedicated Customer Success Manager
Your dedicated Customer Success Manager will help you with onboarding, your assistant’s training, and work with you on performance feedback & continuous improvement for your assistant.
24/7 Quality Oversight & Supervision
Your assistant isn’t alone: they’re supervised by both Meta Staffing INC team captains and supervisors. Meta Staffing INC also employs sophisticated artificial intelligence technology that flags potential issues ahead of time to our supervisory team, whom work to proactively resolve issues. In addition, our 24/7 quality management teams employ rigorous quality control procedures to identify quality issues and proactively solve them for you. If quality is your goal, Meta Staffing INC remains the best choice in this industry.
Training and Guidance
Your assistant is connected to Meta Staffing INC training team and with supervisors who are ready to help them understand new tasks/tools as needed. Meta Staffing INC also offers an affordable in-app training service that allows clients request focused training programs for their assistants, completely managed by Meta Staffing INC Training & Development team.
Meta Staffing INC Workspace App to Help You Manage Your Work and Team
Assign Tasks and Track Progress
Communicate with Meta Staffing INC Chat
Create Training and Process Videos with Meta Staffing INC Screen Recorder
Delegate Process and Recurring Tasks with Workflows
Upskill Your Assistant with Managed Training
Unlimited Cloud Storage for Your Content
Meta Staffing INC IT Helpdesk Support Agent Pricing
Full-Time Assistant
- Features Description
- 8 Hours/Day, 5 days a week
- Entirely Managed
- Dedicated Assistant
- Customer Success Manager
- Meta Staffing INC Task Management App
- No volume limits
- Any Timezone
Part-Time Assistant
- Features Description
- 4 Hours/Day, 5 days a week
- Entirely Managed
- Dedicated Assistant
- Customer Success Manager
- Meta Staffing INC Task Management App
- No volume limits
- Any Timezone
Enterprise Solutions
25+ Assistant Teams- Features Description
- Customer coverage as needed
- Entirely Managed
- Dedicated Assistant
- Dedicated CSM(s)
- Dedicated Trainer(s)
- No volume limits
- Meta Staffing INC Task Management App
- Customization
- Any Timezone
Getting started is easy
Sign up today. Start working with your assistant in less than a week.
Add requirements and sign up today
Submit some basic details about your ideal assistant, and sign up today by paying a small deposit ($200).
Connect with your CSM and Onboarding team
Your CSM and Meta Staffing INC onboarding team connects with you to confirm start date and/or clarify on details.
Meet your new SDR next week
You are ready to leverage your new team member and finally delegate the stuff that's been holding you back.
Frequently asked questions
Is my Meta Staffing INC IT Helpdesk Agent dedicated?
Yes, your Meta Staffing INC Assistant only works for you, on your tasks and business activities during the agreed-upon hours.
What hours will my helpdesk agent work?
That’s your choice! Meta Staffing INC Assistants work for clients worldwide – we can handle any timezone.
Can I access Meta Staffing INC Assistant worldwide?
You can access Meta Staffing INC Assistant anywhere in the world! Please note that Meta Staffing INC can only communicate with you and external parties in English (except for bilingual Assistants). Reach out to our sales team if you require an Assistant who can speak other languages.
What does “unlimited work” mean?
You can give as much work as you need to be done within the agreed-upon hours for the day. However, how fast your Assistant completes the tasks depends on several factors. These include the type of work, the complexity of the tasks, and how much other work your Assistant is doing for you.
Do you provide 24/7 coverage?
Although 24/7 coverage is available, we don’t offer it by default. Your Assistants are typically available 4 or 8 hours a day, five days a week. Clients choose the time bracket but can’t break up the hours; each Assistant must have an ongoing block of working hours. If you’d like to inquire about different coverage options (8/7, 16/5, 16/7, 24/5, 24/7), please reach out to us.
Will Meta Staffing INC sign a NDA/Non-Disclosure Agreement?
Yes. Meta Staffing INC can sign a non-disclosure agreement that covers both your relationship with Meta Staffing INC and Meta Staffing INC/your relationship with any hired assistants. However, we cannot sign anything that contains a noncompete clause. Please ask your Success Manager about this. Please note, in signing a custom NDA with the VA only, this action will diminish our team’s ability to oversee your account from a quality & supervision perspective.
How do I communicate with Meta Staffing INC?
Meta Staffing INC has the following methods available: Web app Slack integration Mobile app for iOS & Android Dedicated phone number (call & texts) Email, WhatsApp, Microsoft Teams, or custom methods are available upon request.
Who are my IT Helpdesk Support Agents?
Meta Staffing INC Helpdesk Agents are based worldwide – they are typically college-educated, fluent English speakers with experience and skill sets suitable for customer support roles. Meta Staffing INC IT Support Technicians go through a rigorous vetting process and an in-depth training and testing program. All Meta Staffing INC Assistants (including Helpdesk Agents) are supervised by talented managers and have a team they can rely on for help. Meta Staffing INC Assistants are compensated at higher-than-market salaries and incentivized by your happiness!
How long does it take to get replies?
Meta Staffing INC guarantees a reply time of 3 minutes. Within this time, your Assistant should be able to notify you when they’ll start working on your request or provide an update on their progress. How long the work itself takes depends on how complex the tasks are. Nevertheless, you can be sure your Assistant will do high-quality work. Meta Staffing INC Assistants undergo weeks of training, are highly educated, and speak English (mostly on top of at least another language).
Can Meta Staffing INC integrate with software I use?
Yes. Meta Staffing INC can use any software you use, e.g., Salesforce, Trello, Later, Hootsuite, etc.
How does customer support work?
Meta Staffing INC has excellent Customer Support, available round the clock on all plans. Meta Staffing INC guarantees a reply within one business day on any support matter, but you typically get a reply within a few hours. You can contact Meta Staffing INC Support via the web app or ask your Assistant to relay a concern, question, or item of feedback to Meta Staffing INC Support. You also get a dedicated Client Success Manager who can help you with any aspect of the Meta Staffing INC experience. Enterprise Priority Support is also available and guarantees a response time of 10 minutes within business hours.
Are seasonal or part-time hires for busy hours allowed?
Meta Staffing INC is a monthly subscription service, allowing you to add new people or cancel your subscription at any time. Part-time or custom coverage is available for full-team plans and enterprise options.
Don't Just Take Our Word For It
Meta Staffing INC is consistently ranked as one of the best
talent-as-a-service providers on all leading B2B review sites.