IT Helpdesk Support Agents for E-Commerce Brands Financial Services Marketing Agencies SaaS Apps Healthcare Chains Non-Profit Organizations Travel Companies Marketplace Platforms Delivery Businesses Enterprise Teams
Provide hassle-free engagement and conquer support challenges now.
Meta Staffing INC IT Helpdesk Support Agents help with customer onboarding, ticket management, bookings & reservations, live chat support, and more.
How Meta Staffing INC IT Helpdesk Support Agents Help Their Clients
Live Chat
Having a Meta Staffing INC IT support assistant enables round the clock chat support and ensures exceptional CSAT scores for your business.
Document Customer Interactions
Your Meta Staffing INC assistant will keep accurate records of customer interactions, including details of inquiries, comments, and resolutions.
Comprehensive Support
Meta Staffing iNC IT helpdesk agents will attend support calls, troubleshoot, and resolve client issues in real time.
Onboarding and Acquisition help
Your assistant can answer critical questions and guide customers before and during the onboarding process.
Ticket Management
Your IT support agent will use online ticketing systems like Freshdesk to track and manage customer support requests effectively.
Maintain Helpdesk Knowledge Base
Meta Staffing INC IT support agents collaborate with other team members to develop and maintain knowledge resources, such as FAQs and troubleshooting guides.
Meta Staffing INC is a Fully Managed Remote Talent Experience
Your assistant is dedicated to only your business, they'll learn and improve and get better at your processes over time.
Meta Staffing INC Assistants only work with one client, ensuring your work is prioritized.
Your dedicated Customer Success Manager will help you with onboarding, your assistant's training, and work with you on performance feedback & continuous improvement for your assistant.
Your assistant isn't alone: they're supervised by both Meta Staffing INC team captains and supervisors.
Meta Staffing INC also employs sophisticated artificial intelligence technology that flags potential issues ahead of time to our supervisory team, whom work to proactively resolve issues.
In addition, our 24/7 quality management teams employ rigorous quality control procedures to identify quality issues and proactively solve them for you.
If quality is your goal, Meta Staffing INC remains the best choice in this industry.
Your assistant is connected to Meta Staffing INC training team and with supervisors who are ready to help them understand new tasks/tools as needed.
Meta Staffing INC also offers an affordable in-app training service that allows clients request focused training programs for their assistants, completely managed by Meta Staffing INC Training & Development team.
Testimonials
Testimonials Don't Just Take Our Word For It
Meta Staffing INC is consistently ranked as one of the best
talent-as-a-service providers on all leading B2B review sites.
Workspace
Workspace Meta Staffing INC Workspace App to Help You Manage Your Work and Team
All clients receive access to the Meta Staffing INC Assistant app – a specialized app,
perfected using our years of experience managing remote teams.
Pricing
Pricing
Meta Staffing INC IT Helpdesk Support Agent Pricing
Full-Time Assistant
$
1699Month
Features Description
- 8 Hours/Day, 5 days a week
- Entirely Managed
- Dedicated Assistant
- Customer Success Manager
- Meta Staffing INC Task Management App
- No volume limits
- Any Timezone
Part-Time Assistant
$
1099Month
Features Description
- 4 Hours/Day, 5 days a week
- Entirely Managed
- Dedicated Assistant
- Customer Success Manager
- Meta Staffing INC Task Management App
- No volume limits
- Any Timezone
Enterprise Solutions
25+ Assistant Teams
$
1099Month
Features Description
- Customer coverage as needed.
- Entirely Managed
- Dedicated Assistant
- Dedicated CSM(s)
- Dedicated Trainer(s)
- No volume limits
- Meta Staffing INC Task Management App
- Customization
- Any Timezone
Steps
Steps Getting started is easy
All clients receive access to the Meta Staffing INC Assistant app – a specialized app,
perfected using our years of experience managing remote teams.
Frequently Asked Questions
Yes, your Meta Staffing INC Assistant only works for you, on your tasks and business activities during the agreed-upon hours.
That's your choice! Meta Staffing INC Assistants work for clients worldwide - we can handle any timezone.
You can access Meta Staffing INC Assistant anywhere in the world! Please note that Meta Staffing INC can only communicate with you and external parties in English (except for bilingual Assistants). Reach out to our sales team if you require an Assistant who can speak other languages.
You can give as much work as you need to be done within the agreed-upon hours for the day. However, how fast your IT helpdesk assistant completes the tasks depends on several factors. These include the type of work, the complexity of the tasks, and how much other work your Assistant is doing for you.
Yes! We will work with you to create customer coverage plans and corresponding work schedules for your team/assistants.
If you’d like to inquire about different coverage options (8/7, 16/5, 16/7, 24/5, 24/7), please reach out to us.
Yes. Meta Staffing INC can sign a non-disclosure agreement that covers both your relationship with Meta Staffing INC and Meta Staffing INC/your relationship with any hired assistants. However, we cannot sign anything that contains a noncompete clause. Please ask your Success Manager about this.
Please note, in signing a custom NDA with the assistant only, this action will diminish our team's ability to oversee your account from a quality & supervision perspective.
Meta Staffing INC has the following methods available:
Web app,
Slack integration,
Mobile app for iOS & Android,
Dedicated phone number (call & texts)
Email, WhatsApp, Microsoft Teams, or custom methods are available upon request.
Meta Staffing INC Helpdesk Agents are based worldwide – they are typically college-educated, fluent English speakers with experience and skill sets suitable for customer support roles.
Meta Staffing INC IT Support Technicians go through a rigorous vetting process and an in-depth training and testing program.
All Meta Staffing INC Assistants (including Helpdesk Agents) are supervised by talented managers and have a team they can rely on for help. Meta Staffing INC Assistants are compensated at higher-than-market salaries and incentivized by your happiness!
Meta Staffing INC guarantees a reply time of 3 minutes. Within this time, your Assistant should be able to notify you when they’ll start working on your request or provide an update on their progress. How long the work itself takes depends on how complex the tasks are. Nevertheless, you can be sure your Assistant will do high-quality work. Meta Staffing INC Assistants undergo weeks of training, are highly educated, and speak English (mostly on top of at least another language).
Yes. Meta Staffing INC can use any software you use, e.g., Salesforce, Trello, Later, Hootsuite, etc.
Meta Staffing INC has excellent Customer Support, available round the clock on all plans. Meta Staffing INC guarantees a reply within one business day on any support matter, but you typically get a reply within a few hours. You can contact Meta Staffing INC Support via the web app or ask your Assistant to relay a concern, question, or item of feedback to Meta Staffing INC Support.
You also get a dedicated Client Success Manager who can help you with any aspect of the Meta Staffing INC experience.
Enterprise Priority Support is also available and guarantees a response time of 10 minutes within business hours.
Meta Staffing INC is a monthly subscription service, allowing you to add new people or cancel your subscription at any time. Part-time or custom coverage is available for full-team plans and enterprise options.