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Customer Service Representatives for SaaS Apps Online Shops Marketplace Platforms Marketing Agencies Delivery Businesses Enterprise Teams

Seamless, scalable support for teams of all sizes – no contracts, just top-tier service. Elevate your customer experience now!

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Customer Service Representatives

What can Meta Staffing INC CSRs do?

Live chat

Live chat

Enable round the clock chat support and ensure exceptional CSAT scores for your business.

Customer onboarding and acquisition

Customer onboarding and acquisition

Your assistant can answer critical questions and guide customers during onboarding process.

After hours & 24/7 coverage

After hours & 24/7 coverage

Get 1 CSR to enable after hours support, or a team to enable 24/7 coverage.

Product recommendation and guidance

Product recommendation and guidance

They can create, distribute, and collect customer surveys, compiling the results in a datasheet.

Email and ticket support

Email and ticket support

Meta Staffing INC CSRs can escalate and resolve support emails and tickets in your CRM.

Phone Support

Phone Support

Your CSRs can serve on your customer support hotline or compliment your existing team.

Order processing and refunds

Order processing and refunds

Your assistant can process orders, shipping, refunds and can connect with vendors/suppliers real-time.

Deliver quotes and estimates

Deliver quotes and estimates

Meta Staffing INC CSRs can execute cold calling campaigns and answer queries using scripts.

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Easiest way to build or compliment your customer success team

Meta Staffing INC enables clients to outsource entire customer experience operations, develop training and measurement system, and increase/decrease team size whenever needed.

Compared to traditional hiring solutions. Scale up or down as necessary.
Your assistant is dedicated to only your business, they'll learn and improve and get better at your processes over time. Meta Staffing INC assistants only work with one client, ensuring your work is prioritized.
CSMs are your Meta Staffing INC consultants. They are responsible for ensuring your success with our software & service.
All Meta Staffing INC clients receive complimentary access to the Meta Staffing INC Task Workspace App – a specialized app built to help you communicate with your assistant, manage tasks/projects, share files, record screen-sharing videos, and lot more.
Your assistant is backed by our trainers, supervisors, customer success manager, and proprietary quality-management system.
Easiest way to build a team in sales

Industries that rely on Meta Staffing INC Assistant to drive conversations forward

E-commerce

Healthcare

Healthcare

SaaS

SaaS

Finance

Finance

Education

Travel and Hospitality

Travel and Hospitality

Telecommunications

Telecommunications

Retail

Retail

Real Estate

Real Estate

Entertainment

Entertainment

Testimonials

Don't Just Take Our Word For It

Testimonials

Meta Staffing INC is consistently ranked as one of the best
talent-as-a-service providers on all leading B2B review sites.

Amazing service. Excellent customer service and the work on behalf my work colleague Kirti S. from Meta Staffing INC is top notch. I’ve enjoyed the help and the genuine personality and willingness to learn. Also a big call out to Maryann U. my customer success manager. She is fantastic and so full of life.
Chris MullalyCo-founder and Managing Partner Spirus Capital Partners
Hiring our Meta Staffing INC CSR was one of our team's best decisions. Our CSR is amazing. She's great at letting us know what's working and what isn't and all in all puts in consistently great work. She also played a key role in documenting and cleaning up our Zendesk processes. She's now a pivotal member of our customer experience team and maintains our Zendesk ecosystem, helping us move forward with our business goals.
Sam FernandezOnline Education Startup
We have been able offer 24x7 live support and onboarding help for our prospective customers at a very affordable cost. We worked with other vendors in the past with unpredictable performance. It has been very different with Meta Staffing INC and we have been able to deploy a capable team that takes care of all support channels. Our Meta Staffing INC CSRs are passionate about our company and our clients, and have become an integral part of our team now.
Lisa MeyerCEO Trust Wallet
Overall, I have been very pleased with each aspect of hiring my Meta Staffing INC VA. We were looking at a variety of virtual assistant programs; what made us choose Meta Staffing INC was the fact that their talent had specific marketing experience... Working with Meta Staffing INC is seamless. They have a robust platform that makes communicating with our VA incredibly easy. It also helps that they act quickly and are incredibly responsive.
Christine MulveyDirector of Marketing, Charlesgate Real Estate
Meta Staffing INC Workspace™ app to manage your team and work

Meta Staffing INC Workspace™ app to manage your team and work

The Meta Staffing INC Workspace™ app was built to help you communicate, delegate, train and manage your team efficiently. 

Ensure your assistant is on the same page with modern chat capabilities, centered around productivity, and perfected by our years of experience managing remote talent.
Wink is Meta Staffing INC free screen recording app to help you record processes and training materials for your assistant (or anyone else!). It's similar to Loom, but without any limits. No installation required, just click "Start Recording", and that's it!
Use our in-app training module to enroll your assistant in training courses managed by Meta Staffing INC in-house Training & Development team.
Use 'Workflows' to define complex, repetitive processes. Use 'Routine' to delegate recurring, regular tasks.
Manage tasks and track progress through our built-in 'Tasks' tool.
Meta Staffing INC Workspace app includes unlimited cloud storage, Wink videos and training materials. * For clients on full-time plans. 10 GB storage for clients on part-time plans.

Companies use Meta Staffing INC in many different ways

Meta Staffing INC CSRs can be used as omnichannel support solution, deployed any time of the day, and scaled/downsized as required. 

Vacation rental co. operating 200+ rentals use Meta Staffing INC to offer 24/7 guest support

Meta Staffing INC helps vacation rental co with more than 200 properties in 3 countries maintain 24/7 inquiry and guest support service.

📋 Meta Staffing INC agents maintain all listings, manage inventory , and attend guest support hotlines.

Email Marketing Saas App uses Meta Staffing INC to onboard new users

Meta Staffing INC enables Saas co. maintain 24/7 live chat and phone support system to help customers with onboarding and answer critical last stage questions.

🔥 150% increase in signups where live support was a touchpoint.

E-com aggregator company uses Meta Staffing INC to offer real-time support for 100+ brands

NY-based ecommerce aggregator company uses Meta Staffing INC to develop hybrid customer support teams each assigned to a collection of their brands.

📋 Meta Staffing INC now handles 100% omnichannel support with an avg. 90% CSAT across all brands.

Pricing

Meta Staffing INC CSR Pricing

Pricing

Need specialization, end-to-end teams, bilingual options? Book a call with our team today.

Full-Time Assistant

$ 1299Month

Features Description

  • 160 Hours per month
  • Dedicated Assistant
  • Customer Success Manager
  • Free training and onboarding
  • Rigorous quality control and supervision
  • Meta Staffing INC Task Management App
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CSR Team (3+ CSRs)

$ 1199Month

Features Description

  • 3+ Full time Assistants
  • Distribute team for 24/7, 365 or weekend coverage as needed
  • Dedicated Team
  • Customer Success Manager
  • Free training and onboarding
  • Rigorous quality control and supervision
  • Meta Staffing INC Task Management App
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Enterprise Plan

$ 1199Month

Features Description

  • Full customization
  • End-to-end teams
  • Any coverage needed
  • Customized billing
  • Security and compliance
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Steps

Getting started is easy

Steps

All clients receive access to the Meta Staffing INC Assistant app – a specialized app,
perfected using our years of experience managing remote teams.

Add requirements and sign up today

Submit some basic details about your ideal assistant, and sign up today by paying a small deposit ($200).

1

Connect with your CSM and Onboarding team

Your CSM and Meta Staffing INC onboarding team connects with you to confirm start date and/or clarify on details.

2

Meet your new SDR next week

You are ready to leverage your new team member and finally delegate the stuff that's been holding you back.

3

Frequently asked questions

Yes, your Meta Staffing INC Assistant only works on your tasks during the agreed-upon hours.
That's your choice! Meta Staffing INC Assistants work for clients worldwide - we can handle any timezone.
You can access Meta Staffing INC Assistant anywhere in the world! Please note that Meta Staffing INC can only communicate with you and external parties in English (except for bilingual Assistants). Reach out to our sales team if you require an Assistant who can speak other languages.
You can give as much work as you need to be done within the agreed-upon hours for the day. However, how fast your Assistant completes the tasks depends on several factors. These include the type of work, the complexity of the tasks, and how much other work your Assistant is doing for you.
Although 24/7 coverage is available, we don’t offer it by default. Your Assistants are typically available 4 or 8 hours a day, five days a week. Clients choose the time bracket but can’t break up the hours; each Assistant must have an ongoing block of working hours. If you’d like to inquire about different coverage options (8/7, 16/5, 16/7, 24/5, 24/7), please reach out to us.
Yes. Meta Staffing INC can sign a non-disclosure agreement that covers both your relationship with Meta Staffing INC and Meta Staffing INC/your relationship with any hired assistants. However, we cannot sign anything that contains a noncompete clause. Please ask your Success Manager about this. Please note, in signing a custom NDA with the VA only, this action will diminish our team's ability to oversee your account from a quality & supervision perspective.
Meta Staffing INC has the following methods available: Web app, Slack integration, Mobile app for iOS & Android, Dedicated phone number (call & texts) Email, WhatsApp, Microsoft Teams, or custom methods are available upon request.
Meta Staffing INC Assistants are based worldwide – they are typically college-educated, fluent English speakers who have undergone a rigorous vetting process and an in-depth training and testing program. All Assistants are supervised by talented Managers and have a team they can rely on for help. Our Assistants are compensated at higher-than-market salaries and incentivized by your happiness!
Meta Staffing INC guarantees a reply time of 3 minutes. Within this time, your Assistant should be able to notify you when they’ll start working on your request or provide an update on their progress. How long the work itself takes depends on how complex the tasks are. Nevertheless, you can be sure your Assistant will do high-quality work. Meta Staffing INC Assistants undergo weeks of training, are highly educated, and speak English (mostly on top of at least another language).
Yes. Meta Staffing INC can use any software you use, e.g., Salesforce, Trello, Later, Hootsuite, etc.
Meta Staffing INC has excellent Customer Support, available round the clock on all plans. Meta Staffing INC guarantees a reply within one business day on any support matter, but you typically get a reply within a few hours. You can contact Meta Staffing INC Support via the web app or ask your Assistant to relay a concern, question, or item of feedback to Meta Staffing INC Support. You also get a dedicated Client Success Manager who can help you with any aspect of the Meta Staffing INC experience. Enterprise Priority Support is also available and guarantees a response time of 10 minutes within business hours.
Meta Staffing INC is a monthly subscription service, allowing you to add new people or cancel your subscription at any time. Part-time or custom coverage is available for full-team plans and enterprise options.